How to Spread Gratitude With The Thank You tool

It’s important to let your donors know their contributions matter and have been acknowledged by your charity.

By using the CanadaHelps Thank You tool in your charity’s “Donations” section, you can see your donor’s message and send them a more personalized response.

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Here are the steps to send a donor thank you:

1. Login to your CanadaHelps charity account.

Navigate to the “Donation Reports” tab.

2. Scroll down to see the list of donations you’ve received.

Click on the envelope icon at the right-hand side of the donor you wish to thank. A message window will pop-up.

Note: donors who have already been sent a “thank you” message will be indicated by a grey envelope icon with a checkmark.

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3. Customize your subject line, your name, a BCC email address, as well as a “reply-to” email address for directing your donor’s response.

On the left-hand side, you’ll be able to see the message that accompanied the donation. This will help you personalize your own “thank you” message in the box on the right-hand side.

Use this simple thank you tool to steward your donors at a more personal level.